Business Support

Your business depends on technology so when it come to a Support Provider you need a straight

forward, cost-effective solution that Works, is Secure, Dependable

and Delivered on Time for the Peace-of-Mind needed to focus on your work.

 

The Right Solution….. On Time….. One Call!

Many business have a slew of service providers they need to call in order to make changes, update, or restore services when if something when things happen. These service providers will spend hours working through things with you on the phone, pass the buck to one another, or send out a contracted technician to your site when necessary.

Other businesses have multiple sites with no local IT support so you need to wait for someone from corporate to fly, drive, train or ride share on over to install, repair, or upgrade some hardware or software. Support can be expensive with this model when you figure 6 hours of commute time, 1 – 2 hours of service, then another 6 hours of commute time plus travel expenses for a failed hard drive or network switch, but still cheaper than a full time or part time employee at the remote site.

We are your DFW area boots on the ground solution…. Vendor Manager……. Make sure your IT gets done right support provider

 


Support Options

 

On Call Service

Type of Service

Sev-1

High priority: ASAP Same Day Service.

Sev-2

Medium priority: Guaranteed 2nd Day Service

Sev-3

Average priority: Schedule Availability

On Call Support

$145.00 per hour $125.00 per hour

$105.00 per hour

 

Other Support Options

Block of Time

10 Hour Block  –  On site IT Support.      $975.00

  • No Monthly Support Contract
  • 2nd Day Service Guarantee
  • Minimum 1 hour per visit
  • 10% Savings on each renewal

Backups and Backup Management

2 TB Backup (Datto-Alto starting option)  –  Annual Contract  $125.00 per month

  • We provided the hardware, setup, and monitoring
  • Business Continuity
  • Disaster Recovery
  • Ransomware Protection <—- Nice!!!
  • More than 2 TB? We offer large enterprise storage, Bare Metal or Virtual Machine backup and restore solutions as well.

Monitoring and Alerting

  • Get alerts when network events happen
  • Email Notifications
  • Text Message Alerts
  • Respond faster for customers

Managed Services (Best Option)

  • Fixed monthly support cost
  • Proactive and Preventative Maintenance
  • Help Desk Ticketing System
  • On-Site and Remote Support Options
  • Vendor Management
  • Updates

 

Call Us: 817-864-1942

 

Some of the IT things we do everyday:

Servers, Computers, and Other Devices

It is vital to keep up on software updates to your Servers, Computers, and other network hardware on a regular basis to prevent operating problems, data corruption, security risk. We check for, apply and document your known software updates for you so you know you are up-to-date.

Active Directory

We have the experience to help you your Active Directory Environment from Managing User Accounts, and Domain Policies to Power Shell Scripting with O365 and Azure Integration.

Virtualization

If you using or looking to implement virtualization technology for your servers or desktops we can help you get there and support it when its in place. We work with a VMWare, Citrix, Hyper-V, KVM virtual machines and published applications technologies.

Hardware and Services Monitoring

We provide a drop in solution for you network to monitor devices and service on the network so you know when they are working or when they are having issues. This helps you to improve corrective action response times by getting email or text messages alerts so you and your support team get notified when the events happen rather than when you find from someone else that something not working.

Internal Wiring

Need some new cables installed or some old ones organized, repaired and labeled? We have the experience and the tools to get this work done for you. We can install, manage, organize, label and repair your existing internal wiring plus work with your service providers and other vendors so your systems are running at peak performance.

WiFi

We support systems with one or hundreds of access points. Do you have good coverage? We can do the sight surveys and make recommendations needed to optimize your wireless environment.

Phones

We work with both POTS and VOIP systems such as Cisco, Avaya, Adtran and PolyCom.

Cloud Migration

Server Environments are expensive to maintain along with hardware replacement and upgrades. We can help you migrate and support moving your servers to cloud providers such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform.

VPN and Remote Access

Establish fast, secure, reliable access to resources for employees on the go.

Security Testing

We provide Physical and Remote Security testing using Social Engineering, Phishing and Penetration Testing to help you identify weak  points to better determine where improvements need to be made.

 

Call or Schedule an appointment today

 

 

 

Contact Us:

or Call:

817-864-1942